Oportun. Inc

Job Listings

Current Oportun Employees Please log into our internal application site here.

First Time Applicants Please click on the job title for more information, and apply from that page if you are interested.



Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 1

- Support for computer hardware and any authorized desktop software. - Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. - Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. - Attend incoming requests and issues via all approved communication channels to ensure courteous, timely and effective resolution. - Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. - Being accountable for resolving the outage via workaround or permanent fix. - Identify and learn appropriate software and hardware, used and supported by the organization. - Perform post-resolution follow ups to ensure fulfillment.
Req No.
2021-11040
Department
Information Technology
Remote / WFH
Yes
Job Locations
MX-GUA-Leon
Type
Regular Full-Time
- Manage the engineering & administration of our company owned end points. - Act as a Subject Matter Expert (SME) for the technical aspects of our various management platforms (Kaseya, Intune, Autopilot, JAMF, Tanium etc) - Assist in change management and compatibility testing of configuration changes on new and existing versions of Windows 10, iOS, and macOS. - Provide support for virtualization solutions, including design, configure, install, maintain, and deploy system images - Administer software package delivery and deployment - Security patching and vulnerability remediation - Create custom reports - Evaluate current IT policies, procedures and practices and recommends changes - Provide training to support team on the use of various MDM and end point solutions and other SaaS products - Troubleshoot problems escalated by support teams - Ensure Security Applications are distributed and applied as appropriate across workstations and mobile devices. (Intune, SentinelOne, BeyondTrust, Zscaler, Tenable, Vulcan, Tanium)
Req No.
2021-10771
Department
Information Technology
Remote / WFH
Yes
Job Locations
US-CA-San Carlos
Type
Regular Full-Time
- Provide level 2 technical support for critical business systems to our associates in the retail locations - Troubleshoot, install, or resolve software issues using departmental procedures and standards - Configure and deploy new systems - Understand networks and troubleshoot issues - Ability to assist with technical support troubleshooting and resolution of Windows and desktop support applications either over the phone or onsite. - Uses remote control tools to help troubleshoot and resolve issues for remote locations. - Ability to communicate and explain issues and resolutions with technical and non-technical resources. - Analyze current equipment and give recommendations on replacing hardware as necessary. - Develop strong partnerships with internal associates. - Deliver flawless support and customer service. - Ability to define and document level 1 processes for troubleshooting and resolution of routine fixes and training. - Constantly monitor individual queue and prioritize accordingly to meet SLA. - Work with vendors to resolve issues in a timely manner - Provide on-call weekend support - Ability to travel from site to site on short notice as necessary - Bilingual in Spanish would be a plus but not necessary.
Req No.
2021-10689
Department
Information Technology
Remote / WFH
Yes
Job Locations
US-CA-Anaheim
Type
Regular Full-Time
- Identify, Learn and Support for appropriate hardware and any authorized desktop software. - Perform post-resolution follow ups to ensure fulfillment. - Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. - Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. - Attend incoming requests and issues via all approved communication channels to ensure courteous, timely and effective resolution. - Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. - Being accountable for resolving the outage via workaround or permanent fix. - Racking project milestones, maintaining client correspondences, managing project scope, leading process design improvements, conducting system integration and undertaking project analysis.
Req No.
2021-10533
Department
Information Technology
Remote / WFH
Yes
Job Locations
MX-GUA-Leon
Type
Regular Full-Time
- Oversee and ensure all monitoring tools are installed and configured with correct thresholds and dashboards. - Enhance the current level of monitoring and operational procedures as well defined, runbooks are developed for self-healing. - Enhance monitoring capabilities, focusing on exception-based predictive analytics and early warning triggers to prevent downtime and reduce business impact. - Promote a shift left culture aimed at identifying opportunities to implement self-service solutions that give the supporting Help desk and monitoring teams more control and reduce dependencies on technology resources. - Establish key performance metrics and report in support of high availability reporting - Be go-to resource for supporting functions in deploying and maintaining events in support of Oportun Event Management Policy and monitoring standards. - Ensure continual imporvements in supporting better meantime to detect, meantime to resolve, and qualitative improvements round production support and infrastructure monitoring. - Establish service level objectives associated with critical business service monitoring, maintenance, and adoption.
Req No.
2021-10530
Department
Information Technology
Remote / WFH
Yes
Job Locations
MX-GUA-Leon
Type
Regular Full-Time
- Support for computer hardware and any authorized desktop software. - Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. - Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. - Attend incoming requests and issues via all approved communication channels to ensure courteous, timely and effective resolution. - Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. - Being accountable for resolving the outage via workaround or permanent fix. - Identify and learn appropriate software and hardware, used and supported by the organization. - Perform post-resolution follow ups to ensure fulfillment.
Req No.
2021-10529
Department
Information Technology
Remote / WFH
Yes
Job Locations
MX-GUA-Leon
Type
Regular Full-Time
WHAT ARE WE LOOKING FOR IN AN IDEAL CANDIDATE? - Proven ability to work independently with minimal supervision - Strategic thinker that wants to solve problems not band aid them - Ability to learn new technologies quickly and with minimal guidance - Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite. - Uses remote control tools to help troubleshoot and resolve issues - Experience configuring and deploying new systems using MDM and Provisioning Tools - Understand basic networking - Analyze current equipment and give recommendations on replacing hardware as necessary - Constantly monitor individual queue and prioritize accordingly to meet SLA - Work with vendors to resolve issues in a timely manner - Operate as the escalation point for the junior members of the EUS team on difficult to solve incidents - Assist Platform team with app/update testing
Req No.
2021-10466
Department
Information Technology
Remote / WFH
Yes
Job Locations
US
Type
Regular Full-Time
- Proven ability to work independently with minimal supervision - Strategic thinker that wants to solve problems not band aid them - Ability to learn new technologies quickly and with minimal guidance - Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite. - Uses remote control tools to help troubleshoot and resolve issues - Experience configuring and deploying new systems using SCCM/JAMF - Understand basic networking - Analyze current equipment and give recommendations on replacing hardware as necessary - Constantly monitor individual queue and prioritize accordingly to meet SLA - Work with vendors to resolve issues in a timely manner - Operate as the escalation point for the junior members of the EUS team on difficult to solve incidents - Assist Platform team with app/update testing
Req No.
2021-10132
Department
Information Technology
Remote / WFH
Yes
Job Locations
US
Type
Regular Full-Time
- Supporting the growth of the data analytics platform, including, but not limited to AWS and Databricks for Map Reduce, Object storage, data warehouses and marts, utilizing automation build tools and practicing Infrastructure as Code. - Building automation to further simplify the development and promotion process - Continuously tuning the organization’s existing data analytics practices, helping to define, standardize and measure data analytics activities, demonstrating concrete improvements to data analytics platforms within the organization - Ensuring proper monitoring is crafted to provide support teams capability to respond to issues; develops monitoring and visibility capabilities; reports on incidents, vulnerabilities, and trends - Integrating into cloud team across all cloud specialties and standards, not being limited to only data analytics.
Req No.
2021-10102
Department
Information Technology
Remote / WFH
Yes
Job Locations
US
Type
Regular Full-Time